Shipping and Delivery Policy

1. Overview

This Shipping and Delivery Policy outlines the terms and conditions for the delivery of agricultural products and services through the Achhadam digital farming platform. We are committed to ensuring timely and safe delivery of all products.

2. Delivery Areas

2.1 Primary Delivery Zones

Maharashtra - All districts (Primary)
Delhi NCR - All areas
Mumbai Metropolitan Region
Pune Metropolitan Region

2.2 Extended Delivery Zones

Gujarat - Major cities
Rajasthan - Major cities
Madhya Pradesh - Major cities
Uttar Pradesh - Major cities
Karnataka - Major cities

2.3 Special Delivery Zones

Remote areas - Subject to availability
High-altitude regions - Special handling
Island territories - Extended delivery time
International shipping - On request

3. Delivery Timeframes

3.1 Standard Delivery

Local Delivery (Same State)

Same day delivery - 6-8 hours
Next day delivery - 24-48 hours
Standard delivery - 2-3 days
Economy delivery - 4-5 days

Inter-State Delivery

Express delivery - 1-2 days
Standard delivery - 3-4 days
Economy delivery - 5-7 days
Remote areas - 7-10 days

3.2 Special Delivery Options

🚚 Express Delivery

Same day or next day

Extra charges apply

📦 Scheduled Delivery

Choose your preferred date

Free service

🏠 Home Delivery

Direct to your doorstep

Standard service

4. Shipping Methods

4.1 Transportation Options

🚛 Road Transport

Most common method for agricultural products

🚚 Refrigerated Trucks

For perishable items and temperature-sensitive products

✈️ Air Cargo

For urgent deliveries and high-value products

🚂 Rail Transport

Economical option for bulk shipments

5. Packaging and Handling

5.1 Packaging Standards

Food-grade packaging for edible products
Temperature-controlled packaging for perishables
Protective packaging for fragile items
Eco-friendly packaging materials
Proper labeling with product information
Handling instructions clearly marked

5.2 Special Handling

❄️ Cold Chain

Temperature monitoring
Refrigerated storage
Quick transit times
Specialized vehicles

📦 Fragile Items

Extra cushioning
Careful handling
Specialized packaging
Insurance coverage

6. Delivery Charges

6.1 Shipping Costs

Distance	Weight Range	Standard Rate	Express Rate
Local (0-50 km)	0-10 kg	₹50-100	₹100-150
Regional (50-200 km)	0-10 kg	₹100-200	₹200-300
National (200+ km)	0-10 kg	₹200-400	₹400-600

6.2 Free Shipping

Orders above ₹2000 - Free standard delivery
Premium members - Free delivery on all orders
Bulk orders (50+ kg) - Free delivery
First-time buyers - Free delivery on first order

7. Delivery Tracking

7.1 Real-time Tracking

Live GPS tracking of delivery vehicles
SMS and email notifications at each stage
Estimated delivery time updates
Delivery person contact information
Photo confirmation upon delivery

7.2 Delivery Status Updates

Order Confirmed

Packed and Ready

Out for Delivery

Delivered

8. Delivery Issues and Solutions

8.1 Common Issues

🚫 Failed Delivery

Recipient not available
Wrong address provided
Access restrictions
Weather conditions

⚠️ Delayed Delivery

Traffic congestion
Vehicle breakdown
Weather delays
Route optimization

8.2 Resolution Process

Immediate notification to customer
Alternative delivery arrangements
Rescheduling to convenient time
Compensation for delays (if applicable)
Escalation to management if needed

9. International Shipping

9.1 Available Countries

Nepal - Standard delivery 7-10 days
Bangladesh - Standard delivery 5-7 days
United Arab Emirates - Express delivery 3-5 days
United States - Standard delivery 10-15 days
United Kingdom - Standard delivery 8-12 days

9.2 International Requirements

Customs documentation required
Import permits for agricultural products
Phytosanitary certificates
Additional shipping charges apply
Extended delivery timelines

10. Contact Information

Company: Achhadam Fintech Private Limited

Email: shampawarp3@gmail.com

Phone: +91 9905441890

Address: 1626/1, Balasa Road, Jintur, Parbhani, Maharashtra - 431509, India