Cancellation and Refund Policy

1. Overview

This Cancellation and Refund Policy outlines the terms and conditions for canceling orders and requesting refunds on the Achhadam digital farming platform. We are committed to providing fair and transparent refund processes for all our users.

2. Cancellation Policy

2.1 Order Cancellation

Buyer Cancellation Rights:

Cancel within 24 hours of order placement - Full refund
Cancel within 48 hours if crop not dispatched - 90% refund
Cancel after dispatch but before delivery - 70% refund
Cancel after delivery - No refund (dispute resolution available)

Seller Cancellation Rights:

Cancel before order confirmation - No penalty
Cancel after confirmation but before dispatch - 10% penalty
Cancel after dispatch - 25% penalty
Force majeure situations - No penalty

2.2 Service Cancellation

Digital farming tools subscription - Cancel anytime with 30-day notice
Analytics services - Cancel within 7 days for full refund
Training programs - Cancel before start date for full refund
Consultation services - Cancel 24 hours before appointment

3. Refund Policy

3.1 Refund Eligibility

✅ Eligible for Refund:

Order cancelled within allowed timeframe
Product not as described
Damaged goods during transit
Wrong product delivered
Service not provided as promised
Technical issues preventing service delivery

❌ Not Eligible for Refund:

Change of mind after delivery
Product used or consumed
Custom orders or personalized services
Digital products after download
Services already rendered
Violation of terms and conditions

3.2 Refund Processing

Processing Timeline:

Refund Request Review: 1-2 business days
Approval and Processing: 3-5 business days
Bank Transfer: 2-7 business days (depending on bank)
UPI/Card Refund: 1-3 business days
Total Timeline: 7-14 business days

4. Refund Methods

Original Payment Method

Refunds will be processed through the same payment method used for the original transaction.

Alternative Methods

If original method is unavailable, we may offer bank transfer or platform credit.

5. Special Circumstances

5.1 Force Majeure

In case of natural disasters, government restrictions, or other force majeure events affecting crop delivery or service provision:

Full refund for undelivered orders
Partial refund for partially affected services
Alternative delivery arrangements when possible
Extended cancellation windows

5.2 Quality Issues

For quality-related issues with agricultural products:

Photo evidence required within 24 hours of delivery
Quality assessment by our team
Full or partial refund based on assessment
Replacement products when available

6. Dispute Resolution

Resolution Process:

Initial Contact: Contact customer support within 48 hours
Documentation: Provide order details and evidence
Investigation: Our team reviews the case (2-3 days)
Resolution: We propose a solution within 5 business days
Appeal: If unsatisfied, escalate to management
Final Decision: Management review and final resolution

7. Platform Fees and Charges

7.1 Transaction Fees

Platform fees are non-refundable after successful transaction
Payment gateway charges are non-refundable
Processing fees may apply to refunds
Currency conversion fees are non-refundable

7.2 Penalty Charges

Late cancellation penalties as per policy
No-show charges for appointments
Administrative fees for complex refunds
Chargeback fees if applicable

8. Contact for Refunds

How to Request a Refund:

Online Support:

Use our in-app support chat

Email: shampawarp3@gmail.com

Phone Support:

Call: +91 9905441890

Available: 9 AM - 6 PM (Mon-Sat)

Required Information:

Order/Transaction ID
Reason for refund
Supporting documents/photos
Preferred refund method

9. Policy Updates

We reserve the right to modify this Cancellation and Refund Policy at any time. Changes will be effective immediately upon posting on our platform. Continued use of our services after changes constitutes acceptance of the new policy.

10. Contact Information

Company: Achhadam Fintech Private Limited

Email: shampawarp3@gmail.com

Phone: +91 9905441890

Address: 1626/1, Balasa Road, Jintur, Parbhani, Maharashtra - 431509, India